Head Concierge, The Romanos, Costa Navarino

About the role

The Romanos, a Luxury Collection Resort at Costa Navarino in Messinia, Greece, is looking for a Head Concierge to lead its Concierge team. You will oversee daily operations, coordinate guest requests, local experiences, transportation and special arrangements, and help shape the experiences offered across the destination.

Key responsibilities

• Coordinate and lead the Concierge team, delegate daily tasks and ensure continuous desk coverage.
• Oversee daily operations and ensure smooth communication and handover between shifts.
• Maintain awareness of the hotel's daily operations, functions, events, VIPs and group arrivals.
• Support the training, coaching and performance development of team members.
• Ensure the team knows the hotel, room types, local area, history, traditions and culture.
• Create personalized guest experiences by recommending places, activities and local experiences.
• Arrange reservations for restaurants, private yacht cruises, golf lessons, transportation and other requests.
• Handle guest complaints professionally, resolve issues promptly and follow up until satisfied.
• Provide check-in and check-out assistance and support the Front Office team.
• Prepare and maintain daily operational documentation and records.

Required profile

• Minimum 3 years of experience in the hotel industry, including Front Office and Concierge operations.
• Five-star experience is an advantage.
• A Bachelor's degree in Tourism, Hospitality Management or a related field is an advantage.
• Excellent verbal and written English; knowledge of Greek and another language is an advantage.

Required skills

• Good knowledge of Opera PMS and MS Office.
• Strong communication, organizational and multitasking skills.
• Leadership and interpersonal skills with a positive, motivating approach.

What we offer

• Private medical plan.
• Accommodation near Costa Navarino for eligible associates.
• Meals provided on site, uniform and laundry service (where applicable).
• Ongoing training and development, task force assignments at Marriott hotels abroad, and a multicultural international work environment.
• Use of Costa Navarino facilities (subject to internal policies), access to the online wellness platform, wellbeing initiatives, employee discounts and benefits worldwide.