Guest Experience Agent, The Romanos, Costa Navarino

About the role

The Romanos, a Luxury Collection Resort, is part of Costa Navarino, a sustainable destination in Messinia, Greece, home to four 5-star resorts, four golf courses, many restaurants, bars and shops, and three spa centres. The resort is looking for a Guest Experience Agent to provide warm, seamless and personalised service throughout the guest journey, anticipating needs and handling requests and concerns.

Key responsibilities

• Welcome and farewell guests, give information about the resort and local attractions, and assist with room escorts and VIP recognition.
• Prepare lobby amenities and arrange special occasions.
• Handle and follow up on guest requests and complaints, coordinating with relevant departments.
• Monitor guest satisfaction through reports and courtesy calls.
• Conduct regular breakfast and dinner rounds, welcoming guests and helping with special requests.
• Encourage guests to share their experiences through online reviews.
• Follow health and safety rules, hotel policies, SOPs and brand standards, and attend required training.

Required profile

• Diploma from an IEK or a two-year technical qualification, preferably in hospitality or a related field.
• Excellent command of written and spoken Greek and English.
• Strong communication and guest service skills, proactive and solution-oriented, able to stay calm under pressure.
• Good computer skills and willingness to learn hotel systems and software.
• Flexible and adaptable, committed to brand standards and policies.

What we offer

• Private medical plan.
• Accommodation near Costa Navarino for eligible associates.
• Meals provided on site, uniform and laundry service (where applicable).
• Ongoing training and development, task force assignments at Marriott hotels abroad, and a multicultural international environment.
• Use of resort facilities (subject to policy), access to the online wellness platform, wellbeing initiatives, employee discounts and benefits worldwide.