Guest Experience Agent (Front Office Agent)

About the role

Canaves Collection, a group of four luxury properties in Oia, Santorini, is looking for a Guest Experience Agent to be the first point of contact for its guests. The role covers welcoming guests, handling check-ins and check-outs, managing communications and complaints, and coordinating transfers and transportation.

Key responsibilities

• Welcome guests warmly and assist with check-in and check-out procedures.
• Listen to guest requests and recommend activities, dining and leisure options.
• Manage daily emails and communications professionally.
• Handle guest complaints and resolve them quickly and satisfactorily.
• Keep accurate records and process financial transactions carefully.
• Coordinate guest transfers and transportation.

Required profile

• High school diploma or equivalent; a degree in Hospitality Management or a related field is a bonus.
• At least 2 years of experience in a front-office or customer service role, preferably in a luxury hotel or resort.
• Fluent Greek, written and spoken; excellent English is required; other languages are a plus.
• Strong customer service skills, good communication and organisational abilities, and a proactive, team-oriented attitude.

Required skills

• Microsoft Office.
• Hotel property management systems such as Opera and Fidelio.

What we offer

• Competitive remuneration package.
• Accommodation in privately owned staff houses with Wi-Fi and laundry.
• One meal per day in the staff restaurant plus one snack during shifts.
• Free access to a fully equipped staff gym.
• Transportation between staff residences and workplaces.
• Ongoing training and professional development.
• Employee recognition programs, team events and volunteering actions.
• Uniform, discounts and family rates in group properties in Santorini.