Front Office Team Leader

About the role

Costa Navarino, a destination in Messinia with four 5-star resorts, is looking for a Team Leader, Front Office for The Romanos, a Luxury Collection Resort. You will help shape guest experiences by supporting the smooth operation of the Front Office department, maintaining high standards of guest service and guiding the team and coordinating daily activities.

Key responsibilities

• Prepare daily Front Office documentation and ensure accurate guest arrivals and departures.
• Ensure prompt, efficient and courteous guest service at all times.
• Coordinate the Reception team, delegate tasks and ensure desk coverage throughout the shift.
• Support the training, coaching and performance of new and existing team members.
• Stay aware of hotel status, daily functions, events, VIPs and group arrivals.
• Handle guest complaints, resolve first-level concerns and escalate when required.
• Ensure smooth shift handovers and effective communication with Reservations, Housekeeping and other departments.

Required profile

• Minimum 3 years of hotel industry experience, including Front Office experience in a five-star hotel or a similar high-standard environment.
• A Bachelor's degree in Business, Tourism or Hospitality Management is an advantage.
• Excellent verbal and written communication skills in English.
• Knowledge of Greek and an additional foreign language is an advantage.

Required skills

• Strong computer skills and proficiency in Opera PMS.
• Excellent organisational and communication skills, with the ability to multitask.

What we offer

• Private medical plan.
• Accommodation near Costa Navarino for eligible associates.
• Meals provided on site, uniform and laundry service (where applicable).
• Ongoing training and development, task force assignments at Marriott hotels abroad, and a multicultural international work environment.
• Use of Costa Navarino facilities (subject to internal policies), access to the online wellness platform, wellbeing initiatives, employee discounts and associate benefits worldwide.