Front Office Coordinator, The Romanos, Costa Navarino

About the role

The Romanos, a Luxury Collection Resort, is part of Costa Navarino, a resort destination in Messinia, Greece, home to four 5-star hotels, four golf courses, many restaurants, shops and spa centres. The Front Office Coordinator supports the smooth and efficient operation of the Front Office department through administrative and operational support, helping to deliver a seamless guest experience.

Key responsibilities

• Coordinate communication between guests and departments by email and phone
• Manage orders and stock of Front Office supplies
• Support HR-related administrative tasks, including roster changes and daily records
• Check daily guest arrivals and report issues to the Team Leader
• Monitor flight schedules and inform Front Office Management of changes or delays
• Review and update guest requirements in Marriott Global Source (MGS)
• Monitor guest comments in Opera and share relevant feedback with Supervisors
• Prepare reports and make sure the Front Office is fully equipped for daily operations

Required profile

• Degree in Hospitality or a related field
• Minimum 2 years of experience in hospitality, preferably in a five-star hotel Front Office
• Excellent command of Greek and English; German, Russian or French is an advantage
• Good communication and guest service skills, with a professional and positive approach
• Strong organisational skills, attention to detail and ability to multitask and prioritise
• Team player who stays calm under pressure and handles confidential information discreetly

Required skills

• Opera PMS
• Computer systems

What we offer

• Private medical plan
• Accommodation near Costa Navarino for eligible associates
• Meals provided on site
• Uniform and laundry service (where applicable)
• Ongoing training and development, task force assignments at Marriott hotels abroad and a multicultural, international environment
• Use of Costa Navarino facilities (subject to internal policy), online wellness platform access, wellbeing initiatives, employee discounts and associate benefits worldwide