Front Office Agent – Athens

About the role

The Front Office Agent is the first point of contact for guests at Aluma Hotels & Resorts in Athens, responsible for delivering smooth check‑in and check‑out experiences and ensuring overall guest satisfaction throughout their stay.

Key responsibilities

• Perform all check‑in and check‑out procedures and manage online and phone reservations.
• Welcome guests, assign rooms, verify payment methods and credit‑card data, and maintain accurate booking records.
• Respond promptly to guest complaints and liaise with housekeeping to guarantee clean and well‑prepared rooms.
• Confirm group reservations, arrange personalized services for VIP guests and event attendees, and upsell additional hotel facilities.

Required profile

• Minimum one year of experience in a similar front‑office role within the hospitality sector.
• Degree or diploma in Hospitality, Tourism or a related field.
• Excellent command of English; additional language proficiency is a plus.

Required skills

• Proficiency with the PMS OPERAA property‑management system.

What we offer

• Competitive remuneration package.
• Ongoing training and development opportunities.
• Complimentary meals during working hours and regular team events.
• Career prospects within a transparent and collaborative work environment.