Front Desk Receptionist – Luxury Suites

About the role

We are looking for a friendly Front Desk Receptionist to be the first point of contact for guests at our boutique luxury suites in Athens. You will ensure smooth check‑in and check‑out experiences and provide personalized service throughout their stay.

Key responsibilities

• Welcome guests, manage check‑in and check‑out procedures, and handle payments.
• Answer phone calls and emails, process reservations and guest inquiries.
• Maintain accurate guest records and update the reservation system.
• Provide information on local attractions, dining, shopping and cultural activities.
• Assist with special requests and coordinate with housekeeping and management.
• Ensure the front desk area is tidy and professional at all times.

Required profile

• Strong customer service orientation with a welcoming attitude.
• Excellent verbal and written communication in English and Greek; additional languages a plus.
• Flexibility to work shifts, weekends and holidays.
• Previous hospitality or front‑desk experience preferred but not mandatory.
• Attention to detail and basic computer proficiency.

Required skills

• Reservation system operation.
• Basic office software (email, word processing).