Experienced IT Service / Operations Manager

About the role

European Dynamics, a European software, information and communication technologies company, is looking for an experienced IT Service / Operations Manager to join its headquarters in Athens. The role involves leading the operations and support teams and occasionally going onsite to client premises across Europe.

Key responsibilities

• Lead and coordinate the operations and support teams (Service Desk and Technical Support) across international projects
• Ensure the operational integrity of the technologies and services, so that day-to-day activities are carried out reliably and on time
• Oversee IT Facilities Management in the company's data center or at client premises and in private or government clouds
• Ensure compliance with internal and external SLAs and OLAs
• Apply and coordinate ITIL Service Operation processes such as event management, incident management and request fulfillment
• Work with development teams to embed ITIL processes into product design
• Use service management tools, report on operational status and resolve conflicts and obstacles

Required profile

• University degree in an IT-related field
• At least 8 years of experience in a senior service / operations management role covering critical systems
• Experience with IT projects based on Agile procedures and with building, deploying and updating software in an agile framework
• Excellent command of English
• Nice to have: more than 10 years of experience, familiarity with DevOps, Agile or PM certifications

Required skills

• ITIL Foundation certification or higher
• Experience with ITIL-compliant ITSM tools such as BMC Remedy, ServiceNow, Samanage or equivalent

What we offer

• Competitive full-time salary
• Private health coverage through the company's group program
• Flexible working hours
• Language courses, specialized training and career growth opportunities

Candidates apply by sending a detailed CV in English, quoting reference TSOM/11/26.