Customer Journey Partner – Diagnostics

About the role

As a Customer Journey Partner in Diagnostics at Roche, you will lead one or more Customer Journey Squads, taking responsibility for end‑to‑end customer management, experience, and commercial opportunities aligned with business and portfolio priorities.

Key responsibilities

• Act as Lead/Product Owner, defining vision, goals and roadmap for the squads to ensure customer satisfaction and long‑lasting relationships.
• Develop and implement Integrated Account Plans together with cross‑functional squads, driving strategic customer management and commercial processes.
• Serve as the voice of the customer, coordinating internal partners to enhance the overall experience.
• Build and sustain strong customer relationships, support partner management and promote adoption of Roche’s solutions and products.
• Identify new business opportunities, influence solution acceptance and provide actionable feedback for market adoption.
• Supervise financial metrics such as sales, profitability and credit management, communicating opportunities and risks to relevant stakeholders.

Required profile

• University degree in Life Sciences (Biology/Molecular Biology) – a Master’s in Business Administration, Management, Marketing or Finance is preferred.
• Minimum 2 years of commercial or project‑management experience in the healthcare sector, preferably diagnostics, with strong financial acumen and knowledge of healthcare regulations.
• Fluency in English and Greek (written and spoken).
• Proven ability to lead without authority, inspire diverse teams and drive innovative solutions.
• Customer‑centric mindset with a focus on long‑term satisfaction and results.

Required skills

• Molecular techniques.
• Next‑Generation Sequencing (NGS).