Customer Care Specialist (Tier 1) - English

About the role

TaskUs, a provider of outsourced digital services and customer experience to technology companies, is looking for an English-speaking Customer Care Specialist (Tier 1) in Piraeus. The specialist acts as a brand ambassador, resolving client inquiries accurately, efficiently and respectfully through voice, chat, email and other channels.

Key responsibilities

• Track and follow cases so they close efficiently and on time
• Maintain high customer satisfaction while representing a major brand
• Handle technical-based customer assistance through voice, chat, email and other channels
• Escalate unresolved cases to 2nd level support Interaction Experts
• Understand customer needs and answer product and inventory questions, including processing customer and payment details
• Navigate documentation and resources to provide world-class service
• Other duties as assigned

Required profile

• Fluent English (C1/C2) speaking and writing
• At least 1-2 years of experience in customer support or technical support, especially with fashion functions
• Proven customer communication experience by chat, email and phone
• Willingness to work in shift rotation, including weekends and holidays if needed
• Willingness to undergo a background screening

Required skills

• Strong verbal and written communication
• Independent work and teamwork in a remote setting
• Problem-solving and troubleshooting
• Working knowledge of PC-based internet and software such as Microsoft Office

What we offer

• Gross monthly salary of 1,050 EUR (14 payments per year)
• Private health and life insurance with Generali
• Transportation allowance of 65 EUR gross per month
• Meal allowance of 85 EUR net per month
• One extra paid day off after the first year