Customer Care Representative – Shift Work

About the role

Join Allianz Partners as a Customer Care Representative working in a dynamic call‑center environment. You will provide high‑quality assistance to insured customers, handling inbound calls and coordinating road‑ or medical‑assistance incidents in line with policy terms.

Key responsibilities

• Answer and manage incoming customer calls.
• Communicate with insured clients to understand their needs.
• Process and coordinate road‑assistance and medical‑assistance cases.
• Deliver service that complies with the relevant insurance contract.
• Work across rotating morning, afternoon, and night shifts, with the option for a fixed afternoon schedule.

Required profile

• High school diploma (or equivalent technical institute qualification).
• Proficiency with a personal computer running MS Windows.
• Good command of English (FCE level).
• Previous experience in customer service; experience with road or medical assistance handling is a plus.
• Strong interpersonal and communication abilities, empathy, and the capacity to work under pressure.

Required skills

• MS Windows

What we offer

• Comprehensive health and private insurance for you and your family.
• Pension scheme and performance‑based bonuses.
• Employee share‑purchase programme.
• Free roadside assistance and home‑appliance insurance.
• Free travel insurance for personal trips.
• Supportive work environment focused on wellbeing and financial security.