Concierge, The Romanos, Costa Navarino

About the role

The Romanos, a Luxury Collection Resort at Costa Navarino in Messinia, Greece, is looking for a Concierge. You will provide personalized guest service and support a seamless, memorable stay by handling guest requests and offering tailored recommendations in a luxury hospitality setting.

Key responsibilities

• Share knowledge of the local history, traditions, culture and key places to explore.
• Create memorable, personalized experiences that exceed guest expectations.
• Recommend and arrange reservations for restaurants, private yacht cruises, golf lessons and other activities.
• Arrange transportation and other guest requests as required.
• Provide check-in and check-out assistance when needed.
• Handle guest requests and resolve issues with professionalism, care and discretion.
• Follow up on guest arrangements and requests to ensure complete satisfaction.

Required profile

• Minimum 2 years of experience in hospitality, preferably in a five-star hotel Front Office environment.
• Excellent spoken and written Greek and English.
• Strong guest service and communication skills, with a professional and positive approach.
• Ability to remain calm under pressure and handle requests with discretion.
• Proactive team player with attention to detail.

Required skills

• Good knowledge of Opera PMS and computer systems.
• Strong organizational and time management skills, able to multitask and prioritize.

What we offer

• Private medical plan.
• Accommodation near Costa Navarino for eligible associates.
• Meals provided on site, uniform and laundry service (where applicable).
• Ongoing training and development, task force assignments at Marriott hotels abroad, and a multicultural work environment.
• Use of resort facilities (subject to internal policy), online wellness platform access, wellbeing initiatives, employee discounts and associate benefits worldwide.