Concierge Junior Associate – Front Office

About the role

We are looking for a motivated Concierge Junior Associate to join the Front Office team at the Athletes Dorms in the Ellinikon Sports Park. The role involves delivering high‑quality guest service, supporting smooth daily operations, and ensuring a welcoming experience for all visitors.

Key responsibilities

• Coordinate with the Front of House Associate to manage reception and guest areas.
• Welcome guests, handle check‑in and check‑out procedures, and manage reservations, room allocations, extensions and cancellations using the property management system.
• Respond promptly to guest inquiries in person, by phone or email.
• Process payments, issue receipts/invoices and maintain accurate financial records.
• Provide information about the dorms and sports‑park facilities.
• Perform basic administrative tasks and keep guest records up to date.
• Liaise with Housekeeping and Maintenance to ensure room readiness and resolve issues quickly.
• Handle complaints professionally and maintain tidy reception and lobby areas.
• Support emergency procedures and report incidents as required.

Required profile

• Degree or diploma in tourism, hospitality or a related field.
• 1‑3 years of front‑office or guest‑service experience, preferably in a hotel environment.
• Excellent communication skills and a guest‑first mindset.
• Strong organizational and multitasking abilities.
• Flexibility to work weekends, holidays and rotating shifts.
• Team player with attention to detail and reliability.

Required skills

• Very good command of English; additional languages are a plus.
• Proficiency with Microsoft Office.
• Experience using Property Management Systems (PMS).

What we offer

• A passionate working environment within Europe’s largest urban regeneration project.
• Competitive compensation based on experience, plus additional benefits.
• Opportunity to develop a career in a challenging and high‑profile company in Greece.
• Equal‑opportunity employment policy.