Change and Release Coordinator

About the role

Netcompany, a provider of digitalisation solutions for EU institutions and public and private organisations, is hiring a Change and Release Coordinator in Athens. You will coordinate the operational changes and releases of all live service elements, focusing on planning, resource and activity coordination, version control, quality and risk minimisation.

Key responsibilities

• Coordinate operational changes and releases of live services, with planning, resource coordination, version control, quality and risk minimisation
• Ensure Release and Change Management KPIs are reported and their targets are met
• Work with DevSecOps engineers and other technical teams on deployments, automation improvements and release optimisation
• Collaborate with project and operational teams on effective system change and release implementation
• Help set up support models and manage the transition of projects and new services into business-as-usual
• Coordinate with suppliers, contractors and third parties for timely implementation and contractual fulfilment
• Follow up on release and change activities throughout the release and change lifecycle

Required profile

• At least 5 years of experience in IT operations and/or IT service management and delivery
• Experience in ITIL-aligned frameworks and structured change and release management processes
• ITIL Foundation certification (or higher)
• Agile or DevOps certification and a Project Management certification
• Strong coordination and analytical skills, and the ability to manage multiple high-priority efforts and competing priorities

Required skills

• Practical knowledge of ITIL processes: Incident, Problem, Change, Release, Event and Knowledge Management
• Proficiency with ITSM tools as defined or agreed by the contracting authority
• Understanding of CI/CD pipelines and configuration management tools
• Effective communication in a multicultural, multi-vendor environment

What we offer

• Hybrid working model in a modern environment
• Competitive compensation and benefits package
• Health and life insurance, meal and commuting allowance
• Well-being activities on site
• Unlimited access to Udemy for Business and ad-hoc training
• A personalised development plan