Bell Leader

About the role

The Romanos, a Luxury Collection Resort at Costa Navarino in Messinia, Greece, is looking for a Bell Leader. You will lead and support the Bell Services team, ensuring a warm, welcoming and personalised guest experience while overseeing daily operations, training and task allocation.

Key responsibilities

• Welcome guests according to brand standards and assist with their arrival at Reception
• Handle, transport and securely store guests' luggage, including valet services when required
• Answer guest questions and escalate concerns to the supervisor
• Stay informed about daily functions, events, VIPs and group arrivals
• Coordinate Bell Attendants by assigning tasks and preparing team schedules
• Report guest, group and technical issues and keep Bell Services equipment maintained
• Lead the training and development of the team, ensuring compliance with health and safety rules, policies, SOPs and brand standards
• Monitor guest satisfaction and online reviews and support actions that improve the hotel's online reputation

Required profile

• High school diploma or equivalent qualification
• Excellent command of English; additional languages are an asset
• Valid Category B driving licence

Required skills

• Excellent knowledge of Opera PMS and MS Office
• Excellent knowledge of Marriott platforms
• Excellent knowledge of the Marriott Bonvoy loyalty programme

What we offer

• Private medical plan
• Accommodation near Costa Navarino for eligible associates
• Meals provided on site, uniform and laundry service
• Ongoing training, task force assignments at Marriott hotels abroad and a multicultural work environment
• Use of resort facilities, access to the online wellness platform, employee discounts and benefits worldwide