Area Operations Manager - Primary Care

About the role

Bioiatriki Healthcare Group, a leading provider of primary care services in Greece with more than 40 years of experience, is looking for an Area Operations Manager for its General Operations Division – Primary Care. The role ensures the smooth and efficient operation of Diagnostic Centers within the assigned sector, overseeing staff performance, daily workflows and compliance with the Group's quality standards, and resolving operational, technical and service-related issues. It also involves maintaining relationships with key medical partners, monitoring local competition and representing the Group locally.

Key responsibilities

• Ensure compliance with operational guidelines, procedures and corporate standards
• Oversee optimal use of equipment, physicians and technologists, and adjust schedules according to demand, seasonality and capacity
• Oversee administrative and operational processes, including financial handling, documentation, inventory control and supply management
• Take part in budgeting, staffing planning and KPI monitoring
• Monitor appointment workflows, sample dispatching and timely delivery of diagnostic results
• Ensure adherence to cleanliness, staff conduct, customer-service protocols and regulatory requirements
• Oversee daily compliance with ISO standards, quality procedures, GDPR and waste-management policies
• Support HR processes such as hiring, scheduling, performance evaluation and staff development
• Collaborate on cross-functional projects and make daily visits to Diagnostic Centers

Required profile

• Bachelor's degree in Business Administration, Management, Operations or a related field; a Master's degree is an asset
• Proven experience in healthcare or retail operations, preferably with high customer interaction and strict process standards
• Understanding of operational workflows, service delivery and quality assurance
• Experience managing and developing multidisciplinary teams
• Fluency in English, written and spoken

Required skills

• Interpretation of operational KPIs and performance metrics
• Proficiency in MS Office
• Organizational and leadership skills, strong communication and problem-solving abilities

What we offer

• Life and health insurance plan
• Healthcare provisions for employees and their first-degree relatives
• Unlimited access to an online training and development platform
• Career advancement prospects