Air Logistics Customer Care Specialist

About the role

You will be the key link between our global KN Stations and customers, ensuring seamless communication and operational excellence. By monitoring live shipments and coordinating transportation, you will guarantee on‑time performance and strengthen customer trust. Your work helps ensure that vital medicines reach patients on time and supports essential deliveries such as wind turbines and semiconductors.

Key responsibilities

• Analyze KPIs (internal and external)
• Create performance overviews (weekly, monthly, quarterly)
• Collaborate with international teams, both internal and external
• Gain knowledge across different modes of transport (MOTs)
• Support KN Stations in various countries
• Report on milestone completeness and timeliness
• Provide reason coding for milestone reporting
• Monitor live shipments
• Coordinate transportation to ensure on‑time performance compliance

Required profile

• Strong English communication skills
• Proficiency in MS Office (Excel, PowerPoint)
• High commitment, motivation and teamwork ability
• Flexibility and strong self‑organization
• Open‑mindedness towards new challenges
• Ability to articulate clearly and effectively

Required skills

• Excel
• PowerPoint