Room Service Manager

About the role

Fouquet's Mykonos, the Barrière Group's first venture in Greece, is looking for a Room Service Manager. The hotel sits on the shores of Paraga Beach and offers 60 suites, 3 private villas, panoramic terraces, pools and a rock-carved spa. The manager leads the Room Service team to deliver a memorable in-room dining experience, maintaining the highest luxury standards and handling peak-season demand.

Key responsibilities

• Deliver flawless, timely and refined in-room dining across all 61 suites and 3 private villas, aligned with Barrière luxury standards.
• Ensure compliance with Greek health and safety regulations (HACCP) and international food safety standards.
• Supervise tray, trolley and in-villa table presentation, run daily briefings between kitchen and Room Service, and personalize service while handling special requests and complaints diplomatically.
• Oversee minibar operations, including daily replenishment, quality control and cleanliness.
• Manage minibar inventory, monitor expiry dates, place orders in line with Group policy and work with Front Office on accurate billing on departure.
• Help recruit, train, schedule and manage room service servers and order-takers, optimise staffing by occupancy and coordinate with the Head Chef and Front Office for VIP arrivals and late-night service.
• Maximise department revenue through upselling and manage inventories, equipment and chinaware breakage.

Required profile

• Experience as a Room Service Manager or Assistant Room Service Manager in luxury hospitality (5-star hotels or luxury resorts), ideally in a resort or private villa setting.
• Strong leadership skills, with a proven ability to motivate and manage a multicultural team under high pressure.
• Fluency in English is mandatory; Greek is highly essential.

Required skills

• Deep understanding of luxury service etiquette and basic wine pairing.
• Knowledge of complex private events in guest villas.
• Excellent knowledge of luxury hospitality standards and local health and hygiene regulations.