Italian-Speaking Customer Expert for Courier & Logistics Services

About the role

Join the Customer Experts team of a leading international courier and logistics company operating in Greece. You will be the first point of contact for Italian‑speaking customers, handling inquiries across phone, email and back‑office channels while delivering high‑quality service.

Key responsibilities

• Handle inbound calls and digital interactions (email, back‑office tasks) with professionalism and empathy.
• Assist customers with package pickup and delivery requests, shipment tracking, claims processing, billing inquiries, and account setup.
• Provide technical support for logistics systems and answer general service questions.
• Resolve customer complaints and escalate complex issues according to documented procedures.
• Maintain ownership, efficiency and customer satisfaction in every interaction.
• Participate in ongoing training to stay up‑to‑date with procedures, tools and service standards.

Required profile

• Excellent spoken and written Italian.
• Very good spoken and written English.
• Strong communication and problem‑solving abilities.
• Familiarity with digital tools and ability to multitask across systems.
• Previous experience in customer service or logistics support is a plus.

What we offer

• Relocation support including flights, accommodation and housing assistance at no cost.
• Competitive monthly salary paid 14 times per year.
• Referral program with bonuses for successful recommendations.
• Health‑care benefits and various discounts.
• Full training by certified instructors and professional growth opportunities.
• Special events, community and social‑responsibility initiatives.
• Free online Greek language courses.
• State‑of‑the‑art premises with relaxing break areas.
• Employment with a Great Place to Work‑certified company that promotes diversity and equal opportunity.