Italian Customer Care Agent – E‑Commerce

About the role

We are seeking a fluent Italian speaker to join a leading e‑commerce platform as a Customer Care Agent. You will be the first point of contact for Italian‑speaking customers, assisting them through email, chat and phone to ensure a smooth and satisfying shopping experience.

Key responsibilities

• Respond promptly and professionally to customer inquiries via email, chat and phone.
• Provide accurate information about products, services and company policies.
• Resolve complaints and issues efficiently, escalating when necessary.
• Process orders, returns and exchanges following company guidelines.
• Maintain up‑to‑date customer records and handle sensitive data with confidentiality.

Required profile

• Native or fluent Italian language skills.
• Advanced proficiency in English.
• Previous experience in customer service is a plus.
• Strong problem‑solving abilities, empathy and a customer‑first attitude.
• Willingness to work flexible shifts, including evenings and weekends.

Required skills

What we offer

• Competitive salary and benefits package.
• Performance bonus.
• Flexible working hours with the option to work remotely from anywhere in Greece.
• Relocation package for candidates moving to Greece (flight tickets, two weeks paid accommodation, real‑estate agency fees).
• Private medical insurance.