Guest Relations Agent - Seasonal

About the role

Fouquet's Mykonos, the Barrière Group's first venture in Greece, is hiring a Guest Relations Agent. As the ambassador of tailored luxury, you coordinate, personalize and execute guest requests throughout their stay. The position is seasonal, with a start date from ASAP until mid-October.

Key responsibilities

• Deliver personalized, memorable guest experiences at every stage of the guest journey.
• Welcome guests warmly and professionally, anticipating their preferences and arranging personalized amenities and special occasions.
• Coordinate guest requests with all hotel departments and handle inquiries, feedback and complaints with empathy and discretion.
• Promote hotel facilities, dining, wellness services and local activities according to each guest's preferences.
• Maintain detailed guest profiles and preferences in Opera PMS.
• Ensure compliance with Barrière Group standards, LQA requirements and company procedures.
• Work closely with Front Office, Concierge, Housekeeping, Food & Beverage and other departments.

Required profile

• Proficiency in Opera PMS.
• Fluent English and Greek; another language is a strong asset.
• Highly organized, proactive and able to work in a fast-paced luxury environment.
• Excellent communication, emotional intelligence and problem-solving skills.
• A plus: previous experience with LQA and Forbes Travel Guide standards and luxury hospitality brands.

What we offer

• Starting salary of 10,000 to 12,000 euros gross per season (excluding tips).
• Season-end bonus depending on seasons worked, night-work allowance between 22h and 7h, food allowance for the winter season, and co-optation bonus.
• Hotel accommodation in a comfortable apartment, shuttle transport and health insurance.
• Training opportunities and the chance to work in other Barrière locations across the year.