German-Speaking Customer Service Representative (Booking.com)

About the role

TTEC is hiring a German-English Travel Customer Service Representative in Greece to support Booking.com. You will act as the first point of contact for accommodation partners, answering their questions quickly and accurately by voice, chat or email, and helping them resolve issues so they can continue offering great places to stay.

Key responsibilities

• Answer incoming communications from customers and partners.
• Research and provide answers to resolve customer issues.
• Act as the first point of contact for accommodation partners, handling basic questions on room modifications, rates, availability and extranet tools.
• Provide accurate, complete information using the right tools, methods and processes.
• Ensure a high level of partner service and a positive partner experience.

Required profile

• Fluent in German and English.
• High school diploma or equivalent.
• 6 months or more of experience in customer service, hospitality, retail or food and beverage service.
• Ability to recognize, apply and explain product or service knowledge.
• Computer savvy, with a high-speed internet connection in a quiet home work environment.
• Resident of Greece or able to relocate and obtain work authorization in Greece.

What we offer

• Gross salary of 1,380 EUR plus a monthly performance bonus.
• Monthly meal allowance of 50 EUR (net).
• Private health insurance plan.
• Relocation assistance including 300 EUR flight cost reimbursement and up to 3 weeks of paid hotel accommodation if moving to Athens.
• 25 days of annual leave per year.
• Training to become a subject matter expert, with career growth and learning opportunities.