Dutch-Speaking Customer Support Specialist (Remote, Greece)

About the role

A remote client service position based in Greece, open to Dutch speakers who want to work from anywhere in the country. The role starts on 1 January 2027 and follows a Monday to Friday schedule of 8 hours per day, with occasional weekend shifts depending on the project. Applicants must already hold the legal right to work in Greece; visa sponsorship is not available.

Key responsibilities

• Provide customer support by phone, email and chat, covering products, services, orders, deliveries, payments, warranties and repairs.
• Handle after-sales support, including returns, replacements, refunds and warranty claims.
• Troubleshoot basic technical issues and guide customers through product setup and configuration.
• Create and manage customer cases accurately in CRM systems and investigate issues to find the best solution.
• Escalate complex cases to the relevant internal teams and give customers timely updates.
• Complete back-office tasks, keep accurate customer records and use internal tools and knowledge bases to research answers.

Required profile

• C1/C2 level of Dutch.
• B2-C1 level of English, depending on the project.
• Already has the legal right to work in Greece.
• Strong written and verbal communication, problem-solving and multitasking skills.
• Customer-oriented, able to work in a fast-paced international environment.

What we offer

• €1,300 gross per month for 14 months plus a performance-based bonus.
• Relocation package for candidates moving from abroad: 4 weeks of hotel accommodation, airport pick-up, flight ticket and real estate agency fee.
• Fully paid, structured training, onboarding and nesting support, and opportunities for continuous learning and career progression, including mentoring, training, quality assurance or more specialised support roles.
• 100% remote work from Greece.