Customer Support Representative – E-commerce Logistics

About the role

BIZ Courier & Logistics S.A., which provides integrated e-commerce logistics, fulfillment and delivery services to businesses across Greece and Europe, is looking for a Customer Support Representative. The role reports to the Customer Success (CX) Director and starts as soon as possible. The gross annual salary range is €16,000–€18,000.

Key responsibilities

• Respond to customer enquiries through written and verbal channels and give accurate, timely and professional support.
• Investigate customer issues and coordinate with internal departments to resolve them.
• Manage complaints and challenging interactions calmly and keep customers informed of progress and resolution.
• Maintain accurate customer and case information in the company's systems.
• Contribute to a consistently high level of customer satisfaction.

Required profile

• Excellent interpersonal and communication skills, polite, confident and professional.
• Strong customer-first mindset and ability to de-escalate complaints and difficult situations.
• Ability to work effectively as part of a team.
• Preferred: previous customer support experience, especially in written communication; experience with courier, logistics or shipping businesses.

Required skills

• Strong verbal and written English.
• Organisational skills and attention to detail.
• Preferred: intermediate to advanced Microsoft Excel, including formulas, PivotTables and data analysis.
• Preferred: knowledge of ERP systems and other foreign languages.

On-site attendance is mandatory for a minimum of two months during the training period. After training, a hybrid model may be offered depending on performance and operational needs. Candidates apply by submitting their CV through LinkedIn.