Customer Service Specialist (German & English) - Remote from Greece

About the role

An automotive project is looking for a Customer Service Specialist fluent in German (C2) and English (B2) to work remotely from anywhere in Greece, starting on 23 November. The role represents a world-leading automotive brand known for excellence, innovation and outstanding service.

Key responsibilities

• Deliver customer service by phone, email or chat to German-speaking customers.
• Assist with inquiries about products, services, warranties and technical support.
• Provide effective, professional and efficient solutions.
• Accurately document and manage customer interactions.
• Act as a brand ambassador, maintaining the prestige and values of the company.

Required profile

• German at C2 level (native or near native).
• English at B2 level.
• Excellent communication and problem-solving skills.
• Customer-centred mindset with a proactive attitude.
• Strong computer literacy and adaptability to new tools.
• Willingness to relocate to Greece if not already living there; relocation is fully supported.

What we offer

• Gross salary of 1,300.00 per month, plus a productivity bonus of up to 150.00 depending on targets.
• Fully paid training: 3 weeks of expert-led, certified instruction.
• Career advancement opportunities and free online Greek language courses.
• Health care plan, employee discounts, social and community events, and access to modern offices in Athens in a Great Place to Work certified workplace.
• Relocation assistance: flight within the EU, two weeks' hotel, airport pickup, real estate agency help, and either free accommodation or an additional allowance during employment.

The hiring process includes an application review, online language tests in German and English, and a client interview.