Customer Care Agent (Italian Speakers) - E-Commerce

About the role

A leading e-commerce platform offering a wide range of products is looking for an Italian Customer Care Agent to join its team. You will be the main point of contact for Italian-speaking customers, supporting them by email, chat and phone so that they stay satisfied and the brand image stays positive.

Key responsibilities

• Respond to customer inquiries by email, chat and phone in a timely and professional way
• Give accurate information about products, services and policies
• Resolve complaints and issues efficiently, escalating to the right team when needed
• Process orders, returns and exchanges according to company guidelines
• Maintain accurate customer records and keep sensitive data confidential

Required profile

• Native or fluent Italian
• Advanced English
• Previous customer service experience is a plus
• Strong problem-solving skills, high empathy, patience and a customer-first attitude
• Flexibility to work shifts, including evenings and weekends

What we offer

• Competitive salary and benefits package, with a performance bonus
• Flexible working hours and the option to work remotely across Greece
• Relocation package for candidates coming from abroad: flight tickets, two weeks of paid accommodation and real estate agency fees covered
• Private medical insurance