Content Manager – Cards Lab Platform

About the role

The Market Intelligence team is seeking a highly strategic and forward‑thinking Product Strategy & Content Lead to drive the long‑term evolution of Cards Lab, Mastercard's self‑service platform supporting issuers in portfolio optimization, market benchmarking, and card value proposition development. The role will define strategic priorities, establish best‑in‑class content standards and ensure the platform delivers differentiated value to clients globally.

Key responsibilities

• Define and continuously evolve the long‑term content and intelligence strategy for Cards Lab, aligned with product objectives and client demand.
• Establish best‑in‑class content and governance processes.
• Lead content investments and coordinate with key content providers, SMEs and internal teams to ensure a differentiated, refreshed and high‑quality offering.
• Prepare presentations and strategic material to support Cards Lab expansion discussions with senior stakeholders.
• Mentor junior team members in collection, organization and refresh of platform content.
• Ensure all materials are updated, relevant, high‑quality, consistent and aligned with product priorities.
• Identify additional content opportunities that drive recurring usage and reinforce Cards Lab’s value proposition.
• Identify content gaps and define new content areas, research needs and priority themes for the roadmap.
• Liaise with SMEs to validate accuracy and ensure consistency across all materials.

Required profile

• Strong product strategy and roadmap development capabilities.
• Strong attention to detail and organization, ensuring accuracy, structure and consistency across deliverables.
• Proven ability to translate insights into concrete product initiatives.
• Strong executive communication and storytelling skills.
• Experience building business cases and strategic recommendations for investment decisions.
• Strong analytical and problem‑solving mindset.
• Ability to manage ambiguity and operate effectively in evolving environments.
• Excellent collaboration and stakeholder management capabilities in global organizations.
• Demonstrated leadership skills with the ability to coach and develop talent.
• Passion for innovation, market intelligence and customer‑centric product development.
• Ability to work effectively across diverse teams, functions and regions.
• Ability to build a positive, collaborative, and supportive working environment.
• Ability to work independently under senior supervision while knowing when to request support.

Required skills

• PowerPoint
• Excel