Receptionist

About the role

As a Receptionist, you will be the first point of contact for our guests and a key contributor to creating a positive and memorable first impression. Your role is central to delivering outstanding customer service and ensuring a smooth guest journey from arrival to departure. With strong communication skills, attention to detail, and a passion for hospitality, you will help create a welcoming and professional front‑office experience.

Key responsibilities

• Manage guest arrivals and departures, ensuring a smooth and welcoming experience
• Handle reservations, modifications, and cancellations using the property management system
• Deliver excellent customer service by responding to inquiries and resolving complaints
• Coordinate with other departments to meet guest needs and requests
• Process payments, billing, and financial transactions accurately
• Provide guests with information on hotel facilities, local attractions, and transportation
• Maintain accurate records of guest information, transactions, and special requests
• Ensure the reception area remains tidy, organized, and inviting

Required profile

• Previous experience in a receptionist or front office role (hospitality experience is a plus)
• Fluency in English and Greek, both spoken and written
• Strong organizational skills and attention to detail
• Familiarity with hotel systems such as Protel or similar (considered an asset)
• Ability to thrive in a fast‑paced, multitasking environment
• Friendly, professional demeanor with a strong focus on guest satisfaction
• Flexibility to work shifts, including weekends and holidays

What we offer

• Continuous training and professional development
• A dynamic, international, and data‑driven work environment
• The opportunity to work with a leading hospitality group
• Accommodation (for resort properties) and meals provided