Head of Operations – Multi-Branch Restaurants

About the role

This hands‑on operational leadership role reports directly to the CEO and is responsible for driving performance across a growing multi‑location food‑service business in Greece. You will lead Area Managers, Branch Managers and shift leaders, focusing on execution, accountability, profitability and scalable systems.

Key responsibilities

• Lead and improve performance across multiple restaurant branches through clear operating standards, decision rights and daily/weekly management routines.
• Increase visibility into service, staffing, revenue, costs, margins and unit economics while holding managers accountable for results.
• Own the online customer journey, from discovery and ordering to issue resolution, repeat purchasing and retention.
• Develop pricing, promotions, bundles and offers that support sales growth while protecting margins; prepare budgets, forecasts and performance plans.
• Identify and eliminate profitability leaks, waste and operational bottlenecks.
• Translate business problems into clear requirements for technology teams and validate new system outcomes.
• Support hiring, onboarding and development as the business expands.

Required profile

• 7+ years of experience in operations or business management, with proven leadership of multiple restaurant or food‑service locations.
• Demonstrated ability to manage managers, establish accountability and improve operational performance.
• Strong understanding of P&L management, budgeting, food and labour costs, margins and unit economics.
• Executive‑level communication and stakeholder management skills.
• High ownership, execution focus and willingness to get hands‑on when needed.
• Experience launching, scaling or turning around a branch, brand or service is a strong advantage.

Required skills

• Proficiency with Excel or Google Sheets for data analysis and reporting.
• Experience using AI tools, dashboards and automation to improve planning and operations.
• Familiarity with digital workflows and business‑technology integration.

What we offer

• HMO / health insurance.
• Paid Time Off (PTO) and additional leave.
• Work‑from‑anywhere / work‑from‑home arrangement.
• Performance‑based pay raises.
• Delegated COO‑level responsibilities with potential growth toward a COO position.
• Opportunity to work with AI, dashboards, automation and technology‑enabled operating systems.