Reservations Agent (Season 2027)

About the role

Four Seasons Astir Palace Hotel Athens, a World's 50 Best Hotel, is looking for a passionate, detail-oriented Reservations Agent for the 2027 season (minimum 6-month contract). You will manage room reservations, handle guest communications and coordinate guest requests across hotel departments, acting as a key point of contact before and during a guest's stay.

Key responsibilities

• Keep fully aware of Four Seasons' core standards and service culture
• Capture sales from incoming reservation calls and coordinate the details of each reservation
• Answer all incoming calls and FS Chat messages from outside and channel them appropriately
• Reply to guest inquiries about accommodation and general hotel information
• Describe the hotel and its features to help finalize bookings
• Handle general reservations e-mails, retrieve and distribute them
• Handle guest complaints in line with Four Seasons policy
• Contact guests or travel planners to clarify discrepancies in preferences or requests before arrival

Required profile

• European passport or legal right to work in Greece
• High school diploma or equivalent experience
• Excellent verbal and written communication skills, with a guest-centric approach
• Strong organization, attention to detail and ability to multitask under pressure
• Proficiency in English; additional languages and Greek are an advantage
• Flexibility to work rotating shifts, including evenings, weekends and occasional night shifts

Required skills

• Experience with hotel reservation systems and PMS platforms is highly desirable

What we offer

• Competitive salary and comprehensive benefits package
• Complimentary employee meals and bus transportation
• Ticket restaurant monthly allowance
• Complimentary nights at Four Seasons hotels worldwide
• Employee recognition program and opportunities for global travel through task forces and transfers
• Access to global training and development programs

Schedule: seasonal position, minimum 6-month contract, 5 working days per week with 2 days off; schedule is flexible and may change weekly.