In-Room Dining Manager

About the role

LUURA Paros Cliff, a luxury boutique hotel with 39 rooms overlooking the Aegean, is looking for an IRD Manager. The role leads the daily operation of In-Room Dining, Breakfast, Minibar and Pool Service, working closely with the F&B Manager, Culinary, Bar, Front Office and Housekeeping teams. It is a hands-on position, especially during breakfast and room-dining peak periods.

Key responsibilities

• Lead Breakfast at Lenea, In-Room Dining, Pool Service and Minibar, staying on the floor during peak times and supporting the team.
• Build, coach and develop a high-performing team, manage scheduling, rotations and overtime, and support recruitment, onboarding and training.
• Ensure accurate, well-presented in-room dining orders and proper tray and trolley collection with Housekeeping.
• Manage minibar replenishment, stock control, charge accuracy and guest preference set-ups.
• Anticipate the needs of VIPs, returning guests and long-stay residents, and partner with the Bar team on poolside service.
• Take ownership of guest feedback and service recovery, and drive revenue through upselling and recommendations.
• Monitor sales, labour costs, productivity, inventory and waste, and prepare the department for seasonal openings.
• Uphold HACCP, food hygiene and health and safety standards, and act as a host for senior leaders and VIPs.
• Handle operational reporting, scheduling, payroll inputs and departmental administration.

Required profile

• At least 4 years of F&B service experience in luxury hotels, including at least 2 years as manager/leader in In-Room Dining, breakfast or a comparable outlet.
• Proven experience coordinating service across outlets while keeping quality and timing.
• Experience in workforce planning, scheduling, training and operational oversight.
• Seasonal-opening or new-project experience is an advantage; shift, weekend and public holiday work is required.
• Fluent English; additional languages and Greek operation experience are an advantage.
• Eligible to work within the European Union.

Required skills

• POS and PMS systems for accurate billing.
• HACCP, food hygiene and health and safety standards.
• Upselling, cross-selling, labour productivity and stock management.

What we offer

• Team rates at LUURA, Ennismore and Accor properties worldwide.
• Discounts at the group's restaurants, bars and cafes.
• Access to art, cultural events and live music nights.
• Recognition such as surprise gifts and team celebrations.
• Beautiful team spaces and comfortable accommodation where applicable.