Housekeeping Manager (Permanent)

About the role

Four Seasons Astir Palace Hotel Athens, a World's 50 Best Hotel, is looking for a passionate, detail-oriented Housekeeping Manager to lead its Housekeeping Department. The role covers the daily operation of the department, ensuring cleanliness, maintenance, safety and guest satisfaction, and works closely with Front Office, Engineering, Laundry and other departments. It is a permanent position with 5 working days per week and 2 days off.

Key responsibilities

• Lead, motivate, coach and develop the Housekeeping team, fostering a culture of excellence, continuous learning, accountability and engagement.
• Oversee scheduling, manpower planning, attendance, vacation planning and productivity management.
• Hold regular departmental meetings, daily briefings and training sessions.
• Identify development opportunities, support succession planning and career growth.
• Review and resolve guest concerns quickly, and coordinate third-party contractors and outsourced providers.
• Conduct room inspections, public area inspections and hygiene audits against Four Seasons standards.
• Analyse guest satisfaction results, quality assurance reports and LQA audits, and implement action plans.

Required profile

• Previous experience as Housekeeping Manager, Assistant Housekeeping Manager or similar in a luxury hotel or resort.
• Strong knowledge of housekeeping operations, quality assurance standards and guest service.
• Experience leading teams and driving employee engagement.
• Ability to manage operational budgets, labour costs and inventories.
• Excellent command of English; European passport or legal right to work in Greece.

Required skills

• Organizational, planning and problem-solving skills.
• Communication and interpersonal skills.
• Attention to detail and commitment to high standards.
• Ability to build relationships across departments.

What we offer

• Competitive salary and comprehensive benefits package.
• Complimentary employee meals, bus transportation and laundry services.
• Ticket restaurant monthly allowance.
• Complimentary nights at Four Seasons hotels worldwide.
• Employee recognition program, global travel opportunities and access to global training and development programs.