Guest Relations Officer - Agali Hotel Paxos

About the role

Domes Resorts is looking for a Guest Relations Officer for its beachfront boutique hotel, Agali Hotel Paxos, in the Ionian Sea. The officer creates a welcoming atmosphere, links guests with the hotel team and makes sure every stay is enjoyable and memorable.

Key responsibilities

• Promote hotel amenities, services and packages, and organise guest engagement activities and events
• Upsell room upgrades and additional services to grow revenue
• Resolve guest concerns quickly and follow up until they are fully settled
• Work with housekeeping, maintenance and food and beverage to deliver seamless service, and keep guests informed about offers and events
• Record guest interactions, feedback and special requests, and prepare guest satisfaction reports for management
• Provide concierge services: reservations, local recommendations and coordination of special requests

Required profile

• Good spoken and written English
• Previous experience in front office or guest services, ideally in luxury hospitality, is desirable
• A degree or diploma in hospitality is desirable
• A second foreign language is desirable

Required skills

• Good knowledge of Opera or a similar property management system and other hotel software
• Excellent communication and interpersonal skills
• Ability to work fast-paced, handle several requests at once and resolve guest concerns promptly

What we offer

• Competitive salary and benefits shared before the first interview
• Continuous training and development
• Career mobility across brands and destinations
• Friendly, supportive work environment
• Pay transparency: starting salary range given before the first interview