Guest Experience Supervisor (Season 2027)

About the role

Four Seasons Astir Palace Hotel Athens, a World's 50 Best Hotel, is looking for a Guest Experience Supervisor for the 2027 season (minimum 6-month contract). The supervisor leads the shift, takes ownership of guest preferences and ensures a high standard of service, acting as a privileged point of contact for guests facing difficulties and supporting the Guest Experience Management team for VIP, Suite and Four Seasons Elite guests.

Key responsibilities

• Handle VIP guests and review daily arrivals and departures to ensure proper handling and service excellence.
• Resolve guest complaints and incidents immediately and report them to management, involving them in major issues, especially those involving VIP guests.
• Oversee day-to-day operations, lead the shift and handovers and organise daily tasks.
• Be flexible to last-minute, reasonable shift changes to meet operational needs.

Required profile

• Previous experience in the Room Division department.
• European passport or legal right to work in Greece.
• Fluency in English; a second language is a plus.
• Ability to work efficiently in a fast-paced environment, with a positive attitude and teamwork mindset.
• Flexibility to work rotating shifts, including weekends and holidays.

Required skills

• Advanced computer skills including MS Office and Outlook.
• Thorough knowledge of front office systems such as Opera, HotSoS and KEY.
• Good communication skills and excellent problem-solving skills.

What we offer

• Competitive salary and a comprehensive benefits package.
• Complimentary employee meals, bus transportation, uniform and laundry services, and a ticket restaurant monthly allowance.
• Complimentary nights at Four Seasons hotels and resorts worldwide.
• Employee recognition program, opportunities for global travel through task forces and transfers, and access to global training and development programs.
• Seasonal position, 5 working days per week with 2 days off, with a flexible schedule that may change weekly.