Customer Support Officer

About the role

Freedom24 is an online broker specializing in the US, European and Asian stock markets, registered in Cyprus. Due to career advancement and a role change within the team, it is looking for a customer support officer to join its office in Athens, Greece. The position is full time.

Key responsibilities

• Handle customer inquiries about the trading platform, accounts, deposits and withdrawals
• Resolve client issues efficiently, ensuring high-quality service and satisfaction
• Assist clients with onboarding, KYC and account verification
• Maintain accurate records of client communications for compliance and audit purposes
• Escalate technical or complex issues to the relevant teams
• Proactively address client concerns and collect and analyse customer feedback to improve service
• Identify suspicious activity, fraudulent transactions or security risks and work with the Compliance and Risk teams to mitigate client-related risks
• Carry out other tasks requested by the company

Required profile

• Bachelor's or Master's degree in Economics, Finance or a closely related discipline
• At least 2 years of customer support experience in the financial industry; prior experience with a brokerage firm is an advantage
• Fluent written and spoken Greek and English
• Strong focus on client service and communication skills

What we offer

• A modern office in central Athens
• Part of an international company
• Competitive salary with quarterly KPI bonuses
• Employment contract including holidays and vacations under national legislation
• 50% reimbursement of the annual fee for a private insurance plan
• Professional development opportunities and career growth