Customer Solutions Analyst – Supply Chain

About the role

Join Nestlé’s Customer Service team in Athens as a Customer Solutions Analyst. You will support the end‑to‑end Order‑to‑Cash process, manage customer requests and claims, and use data analysis to drive continuous improvement.

Key responsibilities

• Own issues across the Order‑to‑Cash cycle and coordinate timely solutions.
• Handle customer complaints, requests, claims, returns and refusals with a customer‑first mindset.
• Monitor service performance, prepare KPI reports and provide actionable insights.
• Conduct root‑cause analysis and identify process improvement opportunities.
• Support continuous‑improvement initiatives that simplify operations.
• Collaborate with Logistics, Distribution & Supply Planning, Sales, Finance, IT and other internal teams.
• Build effective relationships with customers, distributors and external logistics partners (3PLs).
• Leverage digital tools and analytics to enhance operational effectiveness.

Required profile

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, Economics or related field.
• Recent graduate or early‑career professional with interest in supply chain or customer service.
• Strong analytical and problem‑solving abilities.
• Customer‑centric mindset and strong stakeholder‑management skills.
• Fluency in Greek and English.
• Ability to manage priorities in a dynamic environment.

Required skills

• Microsoft Excel (advanced).
• Power BI.
• Power Query.
• Power Apps.
• VBA.
• ERP systems – preferably SAP.

What we offer

• Competitive salary.
• Access to Nestlé’s comprehensive benefits package.