Customer Solutions Analyst – Supply Chain
Nestlé
Περιγραφή θέσης
About the role
Join Nestlé’s Customer Service team in Athens as a Customer Solutions Analyst. You will support the end‑to‑end Order‑to‑Cash process, manage customer requests and claims, and use data analysis to drive continuous improvement.
Key responsibilities
- Own issues across the Order‑to‑Cash cycle and coordinate timely solutions.
- Handle customer complaints, requests, claims, returns and refusals with a customer‑first mindset.
- Monitor service performance, prepare KPI reports and provide actionable insights.
- Conduct root‑cause analysis and identify process improvement opportunities.
- Support continuous‑improvement initiatives that simplify operations.
- Collaborate with Logistics, Distribution & Supply Planning, Sales, Finance, IT and other internal teams.
- Build effective relationships with customers, distributors and external logistics partners (3PLs).
- Leverage digital tools and analytics to enhance operational effectiveness.
Required profile
- Bachelor’s degree in Business Administration, Supply Chain, Logistics, Economics or related field.
- Recent graduate or early‑career professional with interest in supply chain or customer service.
- Strong analytical and problem‑solving abilities.
- Customer‑centric mindset and strong stakeholder‑management skills.
- Fluency in Greek and English.
- Ability to manage priorities in a dynamic environment.
Required skills
- Microsoft Excel (advanced).
- Power BI.
- Power Query.
- Power Apps.
- VBA.
- ERP systems – preferably SAP.
What we offer
- Competitive salary.
- Access to Nestlé’s comprehensive benefits package.
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