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Δεξιότητες
Εμπειρία
Account Manager
Base Markets
2026-01 -
Coordinated client onboarding, servicing and account activity for a multi‑asset CFD broker, handling a high‑volume workload while exceeding KPIs of 1.5 hours daily talk time and 60 calls per day. Resolved client issues across dealing, payments and operations, achieving a 94 % satisfaction rate. Structured follow‑up across the client lifecycle, boosting conversion rates by 4 percentage points and increasing average client deposit size by 17 %. Re‑engaged 11 % of dormant clients, renewing account activity.
Real Estate Agent
AX Capital
2022-09 - 2023-02
Managed client information, appointments and transaction coordination for a Dubai brokerage, handling up to 100 outbound contacts daily. Implemented a structured lead qualification process, raising prospect conversion from ~30 % to 35 % and converting ~33 % of qualified prospects into viewings. Maintained communication between clients and internal/external parties, supporting five completed transactions through organised follow‑up and documentation.
Sales Support Intern
Espace Bureau
2022-02 - 2022-06
Provided commercial and administrative support for a premium Hi‑Fi retailer, managing client follow‑ups and sales activity (≈30 calls and 45 min talk time daily). Maintained high‑value client records, contributing to a 23 % qualified‑enquiry conversion rate. Assisted commercial planning with forecasts, competitor monitoring and product research, helping increase average transaction value by 23 % through structured recommendations.
Customer Service Intern
Pepperstone
2020-12 - 2021-01
Supported client onboarding, account administration and servicing for a global Forex and CFD broker. Handled ~90 outbound client contacts per day and ensured timely follow‑up on new applications, contributing to smooth onboarding within a regulated brokerage environment.
Εκπαίδευση
MGIMO graduate with a degree in International Relations
Γλώσσες
Russian
native
English
fluent
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