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Δεξιότητες
Εμπειρία
ICT Support & CRM Operations Specialist
Schiaparelli, Dubai
2025-01 -
Administered CRM systems and maintained accurate customer data across EMEA markets to support business intelligence and customer engagement initiatives. Generated and analyzed CRM reports to identify customer trends, retention opportunities and sales performance metrics. Coordinated with regional and headquarters teams to support system updates, data integrity and operational processes. Provided technical support for client management platforms, POS systems and digital communication tools. Trained and supported team members on CRM utilization, digital workflows and system best practices.
ICT & Digital Operations Associate
Majid Al Futtaim Lifestyle, Dubai (THAT Concept Store)
2022-01 - 2024-12
Managed POS systems and ensured accurate processing of digital transactions and end‑of‑day reconciliations. Supported inventory management systems by maintaining accurate stock records and troubleshooting system‑related issues. Assisted in the implementation of digital retail tools and operational technologies to improve efficiency. Prepared operational reports and contributed to process optimisation across the store.
Γλώσσες
English
fluent
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