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Δεξιότητες
Εμπειρία
Operations Customer Expert
YouSee
2017-05 - 2019-07
Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilized Salesforce CRM for account management, note‑taking, reporting, and data analysis to inform strategic decisions. Managed billing processes including subscription cancellations, refunds, and payment processing while ensuring policy compliance. Conducted proactive upselling and customer retention initiatives, improving loyalty rates and driving revenue. Collaborated cross‑functionally with various departments to meet business goals and maintain high service quality.
Εκπαίδευση
AP Degree in Service, Hospitality and Tourism Management (currently studying)
Γλώσσες
Danish
native
English
fluent
Somali
intermediate
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